HubSpot has announced a series of powerful updates to its Knowledge Base (KB) platform, making it easier than ever for businesses to create, manage and customize their knowledge-sharing resources. Here’s a deep dive into the new features and enhancements that are now available:
Themes:
- Style your knowledge base fonts, colors, buttons and more using 50+ granular controls in the Theme Editor.
- Add custom fonts from the font picker of the theme editor.
- More on theme settings in this article.
- Please note: custom themes and developer tools are currently not supported for the KB.
Navigation menus:
- Not only will you be able to style your navigation menu links in the theme editor, but there is now support for dropdown menu items.
- You can also reuse existing menus from any Marketing or CMS Hub content.
- More on navigation menus in this article.
Editor:
- Edit article content in a revamped editor that reflects the look and feel of your configured styles. With this change, the article editor will be more consistent with our website page and blog post editing experiences.
- Use Breeze Copilot to edit and generate knowledge content.
- Commenting: add comments to individual articles for a collaborative writing process.
- (Enterprise only) Approvals: request approval before articles are published live.
- One-Click Publish: reduce superfluous clicks when publishing a knowledge base article.
- For those who liked the streamlined experience of the old article editor, we have a new Focus Mode for the editor that zooms in on just the core article content.
Management:
- (Enterprise only) Limit increase: accounts with multiple knowledge bases can now add up to 25 KBs!
- Refreshed management tools allow users to create saved views and easily filter articles using a management screen consistent with other content tools in HubSpot.
- Cloning: it is possible to clone your knowledge-base articles for the first time.
- Language support: rather than the 38 supported languages and locales available before, nearly 200 languages and locales are supported for your articles, consistent with HubSpot's website page and blog post tools.
- Header HTML: it is now possible to add header and footer HTML across the entire knowledge base simultaneously. Before, header HTML could only be applied at the individual article level.
- Query KB data using GraphQL
Please note: Custom themes and developer tools are not supported for the KB at this time.
HubSpot’s latest updates make the Knowledge Base a more dynamic, efficient and globally accessible platform. Whether you're aiming to build a branded, user-friendly resource or scale content management across multiple languages, these features provide the tools to succeed.
Have any questions about these updates? Share your thoughts with us, or check out these HubSpot articles below.
Edit your theme settings.
Set up your site’s navigation menus.
