Discover the power of efficient team scheduling and enhanced customer service with HubSpot's latest feature, User Working Hours for Inbox and Help Desk. This blog post, will explore what this feature entails, why it's crucial for effective team management, and how it can benefit users and administrators.
User Working Hours is a new functionality that allows admins and individual users to set their weekly working hours based on their specific time zone. This feature is especially beneficial for globally distributed teams working across multiple time zones. When users are outside of their designated working hours, their availability status will automatically switch to Away, ensuring they won't be assigned new conversations or tickets during non-working hours.
Users can view their current working hours and real-time availability status at the top of their user record page.
Inbox and Help Desk users with Availability Management permission can view the availability status of their service users on the Availability Management page, accessible under the Tools section in Settings.
Assigning conversations or tickets to team members outside of their working hours can lead to delays, decreased productivity, and potentially dissatisfied customers. With User Working Hours, users and admins can proactively manage team availability, improve customer outcomes, and enhance overall employee satisfaction and retention.
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